Going the Extra Mile in Customer Service: A Tribute to Haivetamori During my years at Air Niugini, from 1982 until my retrenchment in 1999, my late wife Haivetamori quietly ran a thriving market table outside our home in the Air Niugini Kanage Estate at Six Mile, Port Moresby. What set her apart was not just what she sold—but how she served. She had a unique touch when it came to customer service. One example was the way she handled soft drinks. Instead of simply selling warm cans from a box, she would chill them in our deep freezer, then transfer them into an esky, layering them with ice crystals. Customers soon came to associate her stall with the coldest, most refreshing drinks around. In late December 1987, we relocated to Sydney for my attachment with Qantas Airways. Upon our return to Port Moresby, our boys were enrolled at Boreboa Primary School. Haivetamori didn’t miss a beat—she resumed selling at the school market, this time offering ice blocks and assorted goodies. Uns...
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Showing posts from June, 2025
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A real-life example of a vortex-like banking system can be found in some local, circular economies or community banking models , where money flows are intentionally designed to stay within and strengthen a community . Here's a concrete example: ✅ Sardex in Sardinia, Italy – A Real-Life Vortex Banking Model What it is: Sardex is a complementary currency system launched in 2009 in Sardinia, an island region of Italy. It's not a traditional bank, but it functions like a vortex , keeping value circulating among local businesses. How it works: Businesses join a closed network and exchange goods and services using "Sardex credits" , not euros. These credits can only be spent within the network, ensuring the money (value) doesn’t “leak” out of the community. There’s no interest —the system is designed for trust, mutual support, and sustainability rather than profit-maximization. Why it's like a vortex: Think of the Sardex economy as a swirl —money en...
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“The Thread in His Blood” Version II In the highlands of Papua New Guinea, in a village perched on the edge of mist-draped ridges, a boy named Neko was born under a red moon. The elders whispered that it was a sign—an omen that he would walk a difficult path. His father, a fierce clan leader, had died in a tribal fight before Neko ever took his first steps. His grandfather, they said, was the same—quick to anger, a firebrand in his time. “The bloodline runs hot,” they often said, “like lava just beneath the soil.” As Neko grew, the villagers watched him closely. “Just like his father,” they’d mutter when his voice grew loud in a village debate. “Watch that one. It’s in his blood.” And they weren’t entirely wrong. At thirteen, Neko broke a boy’s nose in a soccer brawl. At sixteen, he walked out of school after a teacher insulted his tribe. That same fire, that same fierce sense of justice and pride—they lived in him. He could feel it: raw, burning, waiting to ignite. But deep insi...
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Creating a viral post is part art, part science. While virality can’t be guaranteed, you can significantly increase your chances by combining compelling content , timing , and platform-specific strategy . Here's a guide: 🔥 1. Hook Them Fast Your first line is everything. Use: A provocative question “What if everything you were taught about success is wrong?” A bold claim “This 70-year-old farmer accidentally built a million-dollar business.” A relatable pain point “I almost gave up after being rejected 25 times.” 🎯 2. Know Your Audience Tailor your content to the deep desires, fears, or dreams of your target readers. Ask: What frustrates them? What do they daydream about? What would surprise or move them? 📸 3. Visuals Matter On platforms like Instagram , Facebook , or LinkedIn , a strong image , infographic , or video thumbnail massively boosts engagement. Tip: Use high-contrast images, human faces, or short captions in the image itself. 📚 4. Tel...
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Infinite Banking is a financial strategy that uses whole life insurance policies to create a personal banking system. The idea is to borrow against the cash value of your policy instead of using traditional banks for loans. It’s promoted as a way to gain more control over your money , grow wealth tax-deferred, and create a legacy. Here’s a simplified explanation: 💡 How Infinite Banking Works Buy a Whole Life Insurance Policy You purchase a specially designed dividend-paying whole life insurance policy from a mutual insurance company. It’s structured to build cash value quickly , which is different from typical whole life policies. Build Cash Value A portion of your premium goes into the cash value account , which earns interest and dividends. This cash value grows tax-deferred and can be accessed through policy loans . Borrow from Yourself You can borrow against your cash value at any time for things like buying a car, investing in real estate, or pay...
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Ibuzin Babul - This is my story This is my story, I am not very strong now, but I need to tell you my story before resting. Thankfully, Neko and the three boys have arrived from Port Moresby to join us in the village. Peter was always wanting to be close to me, but keep him away, else he will catch my sickness. Anyway, to start, I was born fifth in the family of Goanius( aka Nimolen ), and Amin ( aka Payap ). My older brother Wangkeng, and sister Judy were married in the traditional exchange marriage as practiced by the Wampar people. Judy was married off to Ezekiel, and Ezekiel's sister Karom was given in exchange to Wangkeng. Emine the sister before me got married to Gabmana, and Gabmana's sister Elizabeth was married off to Obles in exchange. My other older sister was Nasalaen, was still unmarried when I left the family to get married to Babul, your father in law. My mother Amin was very cross because I left without her knowledge, and without an arranged partn...